Policies

Please read the following carefully as many of our policies have recently changed. Policies are subject to change without notice.

Policies updated September 4, 2025

Program Year
Our recreational gymnastic programs, including GymKids and GymStars operate based on a Program Year. The 2025-2026 Program Year runs from Tuesday, September 2, 2025 through Saturday, June 13, 2026.

Priority Registration for the 2025-2026 Program Year will open to select customers on Saturday, August 9th at 8:00 AM. Families that had a child enrolled or on a waiting list during the month May, or are enrolled in a summer camp are eligible for Priority Registration. Registration will open to the general public on Tuesday, August 12th at 8:00 AM.

Progressive Enrollment
The GymKids and GymStars programs operate on Progressive Enrollment basis. Your child will automatically remain enrolled in her/his class from the time of initial registration through the end of the program year or until you submit a Drop Request (refer to the Drop Procedure section below for more information). Automatic monthly billing is required. Pending availability, children can enroll and begin classes at any time throughout the program year. If appropriate, tuition will be prorated based on start date.

Tuition
Tuition is calculated based on the number of classes each student is scheduled to take in a calendar month. Tuition is charged automatically each month using the payment method you save in the Customer Portal. Tuition is non-refundable and subject to change without notice.

Automatic Billing
Automatic monthly billing is required. You will be required to save a method of payment in the Customer Portal that will be charged automatically each month until the end of the program year or until you submit a Drop Request (refer to the Drop Procedure section below for more information). Your tuition payment for the upcoming month will be processed on or around the first day of the month.

Example: A tuition payment for all of the classes your child is scheduled to take in September will be processed on September 1st.

Drop Procedure
Parents/Guardians must submit a Drop Request via the Customer Portal to withdraw a student from class prior to the end of the program year. Drop requests must be submitted at least ten days prior to the intended drop date and tuition is non-refundable. You are responsible for payment for your student’s classes whether or not your student attends class. If a student stops coming to class without submitting a Drop Request, then the student’s account will continue to be charged until a Drop Request is submitted. This charge will be for holding the student’s place in that class instead of opening that place to the waiting list or public. Call the Pro Shop at 215.345.0176 or send an email if you have questions or need assistance submitting a Drop Request.

Example: Student A is enrolled in a Rollers class. A parent of Student A submits a drop request through the Customer Portal on November 3rd and choses a drop date of November 20th. The student will be dropped from the Rollers class on November 20th. Monthly tuition for the remainder of November is non-refundable. Tuition will no longer be charged beginning in December. 

Refunds or Credits
Please choose classes carefully. Tuition must be paid in full before the start date of class and is non-refundable. Refunds or credits will only be considered with a doctor’s note or if the class is cancelled by CBG. Refunds and credits will not be considered due to participant’s failure to attend for any reason other than a documented medical reason. Refunds and credits may be subject to a $10 processing fee deducted from the refund or credit. Approved credits will be kept electronically and will be available for use in the Customer Portal for up to six months. In the rare event of an Act of God, no credit or refund will be given.

Makeup Tokens
Makeup Tokens will only be issued for absences in the GymKids and GymStars programs. A Makeup Token will automatically be issued via the Customer Portal at the conclusion of the business day for each absence, up to a maximum of six absences for each class a child is enrolled in during the current program year. A list of available Makeup Tokens will be shown in the Makeups area for each student in the My Account section. Call 215.345.0176 to schedule a makeup class using a Makeup Token. Makeups are offered as a courtesy, subject to availability, and are not guaranteed. Makeup Tokens expire 30 days from the date of the absence and can only be redeemed while a child is actively enrolled in a class. Makeup tokens cannot be used after a child has dropped a class. 

Future Absences
If your child isn’t feeling well or will miss class due to a schedule conflict, you can easily notify us of a future absence through the Customer Portal. Expected absences must be submitted at least three hours in advance of the class start time. Follow these simple steps:

1. Log in to the Customer Portal using the app or a web browser
2. Select Account (or My Account if you are using a web browser)
3. Find and select the student who will be absent
4. Select Future Absences
5. Follow the remaining prompts to submit one or more absences

Spectators
Spectators are welcome to observe classes through the windows or via closed circuit television in the waiting room.

Class Minimums
Class minimums must be met, or any activity may be cancelled. When this occurs, CBG staff will make every attempt to transfer participants to another, viable class.

Scheduled Closures
Tuition for GymKids and GymStars classes is prorated in advance to account for the following scheduled closures throughout the 2025-2026 Program Year. This list is subject to change without notice.

Inclement Weather Closures
It is the policy of CBG to remain open during most periods of inclement weather; however, where extraordinary circumstances warrant, due to weather or other unforeseen business interruption, we reserve the right to close the facility. Should inclement weather occur, customers are encouraged to visit our website prior to traveling to our facility to find out if it is open or closed. There is no correlation between local school district closings and our facility closing.

Lost and Found
Lost and found items are held temporarily and unclaimed items are subject to disposal on a regular basis. CBG is not responsible for lost or stolen items.