If your child isn’t feeling well or will miss class due to a schedule conflict, you can easily notify us of a future absence through the Customer Portal. Expected absences must be submitted at least three hours in advance of the class start time. Follow these simple steps:

1. Log in to the Customer Portal using the app or a web browser
2. Select Account (or My Account if you are using a web browser)
3. Find and select the student who will be absent
4. Select Future Absences
5. Follow the remaining prompts to submit one or more absences

Makeup Tokens are issued for absences in the GymKids and GymStars programs. A Makeup Token will automatically be issued via the Customer Portal at the conclusion of the business day for each absence, up to a maximum of six absences for each class a child is enrolled in during the current program year. A list of available Makeup Tokens will be shown in the Makeups area for each student in the My Account section. Call 215.345.0176 to schedule a makeup class using a Makeup Token. Makeups are offered as a courtesy, subject to availability, and are not guaranteed. Makeup Tokens expire 30 days from the date of the absence and can only be redeemed while a child is actively enrolled in a class. Makeup tokens cannot be used after a child has dropped a class.